A Sixty–Minute Response Guarantee
We offer a 60–minute response warranty for any support ticket or e–mail that you send to our customer service staff. We’ll rapidly reply to all the general queries and forward right away the issue to our server administrators if further assistance is needed. If you make use of our Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you beforehand.
A Premium–Quality Technical Support Service
Our client support team will be available to you 24–7–365 if you need help while working with the Web Site Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. Furthermore if you require help with the everyday admin tasks on your dedicated server, you can take a look at our Optional Managed Services package, that includes backup storage space, Operating System updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, etc.
An Intuitive Help Area
Our Web Site Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on how to use it. Most of the help articles in addition video versions which show all the actions that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.