Being able to get in touch with your cloud hosting supplier whenever you have any kind of questions or experience any troubles is quite important and how quickly they will respond and take action is often essential, in particular when your site is business-oriented, as longer downtime often means losing potential customers. The support options are usually a way to recognize genuine suppliers from resellers. The second typically respond just to e-mails or support tickets and you may need to wait for a day or longer to get a response. In case the problem requires several replies, you will end up losing a few days to have a problem fixed. When you use the services of an authentic and reliable website hosting provider, you will be able to contact the support team at any moment and get a quick response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting plans are twenty-four-seven, thus you can forget all about waiting for several days to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email. In case you do have an account, you can open a support ticket on top of the other three ways of contact. You'll be able to pick the best way to contact us based on where you are or what equipment you are using. We can easily help you for more or less any hosting-related query that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and common queries. Our agents can assist you to choose the ideal plan or give you info about our servers, to check if the system requirements for your sites are met. In case you're a current client, you also have the option to get in touch with us through email or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that when you use these 2 ways of correspondence, you will get a reply within less than an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other service providers, even large ones, you will be able to compare the response time due to the fact that it often takes a full day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum reply time warranty, you will receive timely support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result if you open a ticket through your billing account or you send an email message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the best option when the issue in question needs longer time to be solved or when it needs to be forwarded to our administrators, since it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.