If you’ve bought a hosting package and you have certain enquiries connected with a given feature/function, or in case you’ve experienced a certain difficulty and you need help, you should be able to touch base with the respective tech support team. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, as the most effective way to tackle an issue most often is to open a ticket. This kind of communication renders the responses sent by both parties simple to track and permits the help desk support staff members to escalate the issue if, for example, an admin should get involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to use no less than two separate accounts to touch base with the support team and to actually administer the hosting space. Incessantly switching from one account to another can be a headache, not to mention the fact that it requires a lot of time for the vast majority of hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud packages come with an integrated trouble ticket system, which is included in our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to use different interfaces. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without ever signing out of your Control Panel. During the process, you may choose a category and our system will offer you a number of educational articles, which will supply you with more information and which may help you fix any specific issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from one location, which is why we have integrated a ticketing system into the in-house created Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our help desk support team together with your hard disk space, which means that you will not need to remember additional sign-in credentials for some other admin console. You’ll be able to submit a new ticket or to track down the status of an old one with less than a few mouse clicks while you’re browsing the files within your account. Plus, you can look through older tickets using an intelligent search filter or take a look at relevant help articles, which contain solutions to commonly experienced problems. The built-in ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be someone to assist you.