Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages come with an integrated trouble ticket system, which is included in our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to use different interfaces. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without ever signing out of your Control Panel. During the process, you may choose a category and our system will offer you a number of educational articles, which will supply you with more information and which may help you fix any specific issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything from one location, which is why we have integrated a ticketing system into the in-house created Hepsia Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our help desk support team together with your hard disk space, which means that you will not need to remember additional sign-in credentials for some other admin console. You’ll be able to submit a new ticket or to track down the status of an old one with less than a few mouse clicks while you’re browsing the files within your account. Plus, you can look through older tickets using an intelligent search filter or take a look at relevant help articles, which contain solutions to commonly experienced problems. The built-in ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be someone to assist you.