A live chat is one of the many ways of communication provided by some website hosting companies as part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker than a support ticket and it makes it much less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. What's more, when the trouble that you experience needs some time to be investigated and resolved, you can do something different meanwhile instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service without charge provided that you have world wide web access even if your web hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a lot of issues are easily resolved when you chat with a live person, we provide a live chat service for all of our potential and current customers. The chat is available every day and our customer support agents will help you with a variety of questions and problems. In case you are not our customer yet, you'll be able to find out more about our cloud hosting packages and the hosting environment in general so that you can make sure that your websites will operate properly on our servers. If you already have an account and you have some questions or you encounter any issues with any of our services, you will be able to join us on our live chat and we can supply you with the necessary info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain issues that require longer time or the help of a sysadmin, still for the majority of standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as part of our services, so if you have any questions about our Linux semi-dedicated hosting packages, you are able to contact our customer support team at any moment no matter if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and basic questions and issues, still we are able to help you with a lot of technical questions as well. We will help you select the ideal plan for your web sites in case you don't have an account yet, we can reply all the billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done in a timely manner as our live chat service is available all day long, every day. Whenever you require help, you'll be able to talk to an agent and save a long time.