One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud packages and you’ve got a question or face an obstacle, you can contact us 24x7x365 by posting a tech support ticket or by sending an email and we will make certain that you have a reply within the hour. In case the issue can be resolved, we will do it before we reply, while in case there is something that you have to do on your end, we will supply you with all the needed details – what workable solutions to try, what settings to check, etc. Typically, you will receive a reply within less than half an hour, which implies that waiting around for hours and hours on end or even for more than 1 day to receive help is something unthinkable. Our one-hour response time guarantee is valid for any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our blazing-fast support services. You will obtain a response to any trouble ticket submitted through the hosting Control Panel or email sent to our technical and client support team within the hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes substantially less time to investigate and resolve a problem. We will provide you with more information if the solution involves something that needs to be done on your end. In case you touch base with us during weekends or national holidays, the response time will be precisely the same and given the fact that our support staff is available to you 365 days a year, you’ll receive quick help for any technical, billing or general issue whatever the hour.