Despite the fact that this isn't the keyaspect to recognize a dependable cloud hosting provider from a bad one and a reseller from a real provider, being able to call and communicate with a live person is a sign that you are not working with a one-person firm and that you can reach someone whenever you're looking for help. The phone support for web hosting services may vary from standard to expert, thus the issues that can be resolved with a call vary based on the specific service provider. Usually, these matters are simpler and include billing or 1st level technical issues because more complex tasks generally require a support ticket where both you and the system administrators can track the proceedings with a given situation. Nevertheless, having the option to phone call your supplier can save you lots of time and efforts for the numerous small things that will eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours daily, you'll be able to call us and talk with our customer support agents to get more information about all of the Linux cloud packages that we offer and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we now have telephone numbers on three continents so that you're able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you can call us about general and billing matters, and about some tech ones. In case the problem is strictly technical or it can take more time to handle, you should use our ticketing system, which will allow both you and our tech support crew to keep track of the details provided by both sides.

Phone Support in Semi-dedicated Hosting

If you need more details for the Linux semi-dedicated hosting packages that we supply, you'll be able to call one of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. Thus, you have the option to check in advance whether our solutions will be appropriate for your websites. In case you're already our client and you have a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours a day about any type of billing or common questions. For entirely tech matters you will be able to employ our ticketing system and communicate with our tech support because someproblems just need longer time to be resolved, but we can help you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.